Support Team Member Fields

These fields apply to the support_team_member_added, support_team_member_changed, and support_team_member_removed events.

Field Value Explanation

role

member
lead
manager

The role this user plays in the team.

team:id

string

The unique identifier of the team to which this user belongs.

team:name

string

The name of the team to which this user belongs.

user:id

string

The unique identifier of the user being added to or removed from this team.

user:username

string

The name of the user being added to or removed from this team.