Support Team Fields

These fields apply to the support_team_added, support_team_changed, and support_team_removed events.

Field	Value	Explanation
code_name	string	The code name of this support team.
comments	string	Any comments associated with this support team.
id	string	The unique identifier of the support team.
is_persistent	1 or 0	1: This queue is persistent; sessions will stay in this team's queue even if no team members are logged in. 0: This queue is not persistent.
name	string	The name of the support team.
routing:alert:timeout	integer	The number of seconds to wait for a representative to accept an assigned session before reassigning it to the next available representative.
routing:algorithm	none least_busy skills+least_busy	The method to use for automatic session assignment.
routing:overdue:action	none mark transfer	The action to take if a session remains in this queue for longer than the designated time.
routing:overdue:destination	string	The name of the team to which to transfer an overdue session in this queue.
routing:overdue:timeout	integer	The number of seconds to wait for a session in this queue to be accepted before it is marked as overdue or transferred to an overflow queue.