Support Team Fields
These fields apply to the support_team_added, support_team_changed, and support_team_removed events.
Field | Value | Explanation |
---|---|---|
code_name |
string |
The code name of this support team. |
comments |
string |
Any comments associated with this support team. |
id |
string |
The unique identifier of the support team. |
is_persistent |
1 or 0 |
1: This queue is persistent; sessions will stay in this team's queue even if no team members are logged in. |
name |
string |
The name of the support team. |
routing:alert:timeout |
integer |
The number of seconds to wait for a representative to accept an assigned session before reassigning it to the next available representative. |
routing:algorithm |
none |
The method to use for automatic session assignment. |
routing:overdue:action |
none |
The action to take if a session remains in this queue for longer than the designated time. |
routing:overdue:destination |
string |
The name of the team to which to transfer an overdue session in this queue. |
routing:overdue:timeout |
integer |
The number of seconds to wait for a session in this queue to be accepted before it is marked as overdue or transferred to an overflow queue. |