Support Issue Skill Fields
These fields apply to the support_issue_skill_added and support_issue_skill_removed events.
Field | Value | Explanation |
---|---|---|
issue:desc |
string |
The description of the issue as displayed to the customer on the front-end survey. |
issue:id |
string |
The unique identifier of this issue. |
skill:id |
string |
The unique identifier of the skill assigned to this issue. |
skill:name |
string |
The name of the skill assigned to this issue. |