Support Button Profile Fields

These fields apply to the support_button_profile_added, support_button_profile_changed, and support_button_profile_removed events.

Field Value Explanation

desktop_shortcut

1 or 0

1: The Support Button Profile will be deployed to the desktop as an Icon with a shortcut.
0: The Support Button Profile will not be deployed to the desktop as an Icon with a shortcut.

direct_access

1 or 0

1: The customer can use the Support Button to start a session, in the queue where the Button is displayed.
0: The customer cannot use the Support Button to start a session, in the queue where the Button is deployed.

id

string

The unique identifier of the Support Button Profile.

menu_shortcut

1 or 0

1: The Support Button Profile will be deployed to the customer’s system as a program available to select in the programs menu.
0: The Support Button Profile will not be deployed to the customer’s system as a program available to select in the programs menu.

name

string

The name of the Support Button Profile.

short_title

string

The short title of the Support Button Profile.

title

string

The title of the Support Button Profile.