Public Site Setting Fields
These fields apply to the public_site_setting_added and public_site_setting_changed events.
| Field | Value | Explanation |
|---|---|---|
|
exit_survey:representative |
1 or 0 |
1: Enable the representative survey for this public site.
|
|
public_site:customer_notice:display |
1 or 0 |
1: Enable display of customer notice for this public site.
|
|
public_site:front_end_survey |
disabled |
Whether the front-end survey is disabled, enabled for use by the API, or enabled for use on the public site and by the API. |
|
public_site:front_end_survey:click_to_chat |
1 or 0 |
1: Sessions started via front-end survey will begin with web-based chat.
|
|
public_site:front_end_survey:company_code |
1 or 0 |
1: Show a company code field on the front-end survey for this public site.
|
|
public_site:front_end_survey:help |
1 or 0 |
1: Show a help option for the front-end survey on this public site.
|
|
public_site:front_end_survey:options |
issues |
Whether to display a list of issues or a list of representatives on the front-end survey for this public site. An issue list places customers in a team queue; a representative lists places customers in the selected representative’s personal queue. |
|
public_site:id |
string |
The unique identifier of the public site to which this settings is applied. |
|
public_site:name |
string |
The name of the public site to which this setting is applied. |
|
public_site:presentation_list |
1 or 0 |
1: The presentation is enabled for use on the public site. |
|
public_site:presentation_list:help |
1 or 0 |
1: Show a help option for the presentation list on this public site.
|
|
public_site:rep_list |
disabled |
Whether the representative list is disabled, enabled for use by the API, or enabled for use on the public site and by the API. |
|
public_site:rep_list:click_to_chat |
1 or 0 |
1: Sessions started via representative list will begin with web-based chat.
|
|
public_site:rep_list:help |
1 or 0 |
1: Show a help option for the representative list on this public site.
|
|
public_site:session_keys |
disabled |
Whether session key submission is disabled, enabled for use by the API, or enabled for use on the public site and by the API. |
|
public_site:session_keys:click_to_chat |
1 or 0 |
1: Sessions started via session keys will begin with web-based chat.
|
|
public_site:session_keys:confirm_prompt |
1 or 0 |
1: Sessions started via session keys will prompt before downloading the customer client or presentation attendee client.
|
|
public_site:session_keys:help |
1 or 0 |
1: Show a help option for session key submission on this public site.
|
|
rep:history:enabled |
1 or 0 |
1: Enable Team chat history. |
|
rep:history:hours |
integer from 1 to 24 |
Hours (1 to 24) of Team chat history to replay. |
|
support:abandoned |
1 or 0 |
1: Display an orphaned session message if no one is available to take a support session initiated from this public site.
|
|
support:abandoned:url |
string |
Redirect an orphaned session initiated from this public site to this URL. If blank, no redirect will occur. |
|
support:agreement:timeout |
integer |
The number of seconds to wait for a response to the customer agreement before defaulting to deny. |
|
support:allow_elevate_at_install |
always |
Always attempt to elevate the customer client on Windows® platforms, never attempt to elevate, or attempt to elevate only if doing so will not prompt the customer. |
|
support:app_sharing |
1 or 0 |
1: Allow customers to choose which applications to share at any point of a screen sharing session initiated from this public site.
|
| support:chat:send_file |
1 or 0 |
1: Allow the customer to offer files using the chat interface. 0: Do not allow the customer to offer files using the chat interface. |
|
support:display_customer_notice |
1 or 0 |
1: Enable display of customer notice for this public site.
|
|
support:full_client:agreement |
1 or 0 |
1: Show a customer agreement message before full client support sessions initiated from this public site.
|
|
support:greeting |
1 or 0 |
1: Display a customer greeting message before support sessions initiated from this public site.
|
|
support:initial_interface_mode |
chat |
Start the customer client in chat mode or in mini mode. |
| support:invite:email:from_address | string | The email address from which server-side invitation emails are sent. |
|
support:ios:config_page_enabled |
1 or 0 |
1: The iOS configuration profiles page is enabled. 0: The iOS configuration profiles page is disabled. |
|
support:jump_client:minimize_ui |
1 or 0 |
1: Start Jump Client minimized. |
|
support:landing_page:chat:download |
1 or 0 |
1: Allow customers to view and download chat transcripts at the end of support sessions from this public site.
|
| support:landing_page:custom_url |
string |
The URL to which to direct the customer at the end of the session if post-session customer redirect is enabled. |
|
support:landing_page:exit_survey |
|
0: Disable the customer exit survey for this public site.
|
|
support:landing_page:recordings:download |
1 or 0 |
1: Allow customers to view and download session recordings at the end of support sessions from this public site.
|
|
support:minimize_ui |
1 or 0 |
1: Start customer client minimized for attended sessions. |
|
support:on_hold |
1 or 0 |
1: Display a hold message before support sessions initiated from this public site.
|
|
support:on_hold:interval |
integer |
The number of seconds to wait between each time the hold message is sent from this public site. |
| support:prompt_mode | links pop-ups |
Whether customer client prompts should be shown as links or as pop-ups. |
|
support:prompts:session_recording |
1 or 0 |
1: Display a prompt to allow or deny session recording before full client support sessions initiated from this public site.
|
|
support:reconnect_interval |
integer |
The number of seconds a customer client should attempt to reconnect if the connection is lost from this public site. |
|
support:recordings:command_shell |
always |
Always record Flash videos of command shell sessions, never record command shell sessions, or follow the site-wide setting. |
|
support:recordings:screen_sharing |
always |
Always record Flash videos of screen sharing sessions, never record screen sharing sessions, or follow the site-wide setting. |
|
support:rep_presence_indicator |
1 or 0 |
1: Show an on-screen indicator when a representative is in session with the customer (Windows® only). |
|
support:show_hostname_in_window_title |
1 or 0 |
1: Show the public site hostname in the customer client window title. |
| support:system_info:auto_log | disable enable use_site_wide_setting |
For sessions run through this public site, disable automatic logging of session information, enable automatic logging, or use the site-wide setting. |
|
support:termination_behavior:rep_override |
1 or 0 |
1: Enable reps to override the administratively set session termination setting from the representative console.
|
|
support:termination_behavior:restrict_access |
1 or 0 |
1: Enable the restriction of your customer's access to their system in the event of a session disruption.
|
| support:wait_time | integer | The maximum estimated wait time to display in the customer greeting or on-hold message. |
|
support:web_client:agreement |
1 or 0 |
1: Show a customer agreement message before click-to-chat sessions initiated from this public site.
|
|
support:windows:prompts : |
1 or 0 |
1: When supporting Windows Vista or later, the Secure Attention Sequence injection policy can be attempted to be overridden.
|
|
support:system_info:auto_log |
always |
Always log the remote computer's system information at the beginning of session, never log system information, or follow the site-wide setting. |
