ServiceNow Remote Support ITSM Auto-Create Feature

The ServiceNow ERS Auto-Create Feature allows customers to provide automatic creation of records in ServiceNow as an optional feature of our ServiceNow Enterprise Integration.

This feature is part of the ServiceNow Enterprise Remote Support ITSM application. By default, the auto-create functionality is turned off and not available to the integration users. There is no additional cost to customers who wish to use the feature. Directions to enable the feature are listed in this guide.

Integration Requirements

  • All the requirements of the ServiceNow Enterprise Integration have been satisfied and the base integration is working.
  • A working version of the ServiceNow Enterprise Integration version 7.7.0 or later.