High Level Integration Design of the Salesforce Integration
You must purchase this integration separately from both your BeyondTrust software and your Salesforce solution. For more information, contact BeyondTrust sales.
The integration will be initiated by the Salesforce.com Case interface to generate the session key and to launch the BeyondTrust browser chat window. Also, behind the scenes, the case will be updated with the captured information (during the support session) via the BeyondTrust Outbound Events, the Salesforce.com Integration, and the BeyondTrust API.