Remote Support Lightning Web Component List

The following Salesforce Lightning components come installed with the BeyondTrust Remote Support and Salesforce Integration.

Case ID Lightning Web Component

Case ID Lightning Web Component

This component displays the internal case id for the current case record

Session Key Lightning Web Component

Session Key Lightning Web Component

This component displays:

  • Session Key: This key can be used to launch a support session using the support portal with the current case id as the external key.
  • Session Key URL: This URL can be used to launch directly into a support session using the browser with the current case id as the external key.
  • Email Session Key Button: This button sends the session URL to the client that opened the case.
  • Generate Session Button: This button launches a remote session for the support representative.

Web Session Key Lightning Web Component

Web Session Key Lightening Web Component

This component displays:

  • Session Key: This key can be used to launch a support session using the support portal with the current case id as the external key.
  • Session Key URL: This URL can be used to launch directly into a support session using the browser with the current case id as the external key.
  • Email Session Key Button: This button sends the session URL to the client that opened the case.
  • Generate Session Button: This button launches a remote session for the support representative.

Jump To Lightning Web Component

Jump To Lightning Web Component

This component displays several forms that allow you to Jump to a system using different Jump methods with the rep console.

  • Jump To: Search for pinned client and Jump to client.
  • Push and Start Local: Jump to pinned host name.
  • Push and Start Remote: Jump to specific target optionally using a Jumpoint.
  • RDP Session: Jump to specific target optionally using a Jumpoint.
  • Shell Session: Jump to specific target optionally using a Jumpoint.
  • VPro Session: Jump to specific target optionally using a Jumpoint.

Web Jump To Lightning Web Component

Web Jump To Lightning Web Component

This component displays several forms that allow you to Jump to a system using different Jump methods with the rep console.

  • Jump To: Search for pinned client and Jump to client.
  • Push and Start Local: Jump to pinned host name.
  • Push and Start Remote: Jump to specific target optionally using a Jumpoint.
  • RDP Session: Jump to specific target optionally using a Jumpoint.
  • Shell Session: Jump to specific target optionally using a Jumpoint.