Configure Remote Support for Integration with Password Safe

Minimal configuration is necessary on the BeyondTrust Appliance B Series, as follows:

Create an OAuth API Account

Management

API Configuration

The Password Safe API account is used from within Password Safe to make Remote Support Command API calls to Remote Support.

Screenshot of the Add Button on the API Configuration page in Remote Support /login.

  1. In /login, navigate to Management > API Configuration.
  2. Click Add.

 

Screenshot of the Add an API Account page in Remote Support /login.

  1. Check Enabled.
  2. Enter a name for the account.
  3. OAuth Client ID and OAuth Client Secret is used during the OAuth configuration step in Autotask.
  4. Set the following Permissions:
    • Command API: Full Access.
    • Reporting API: Allow Access to Access Session Reports and Recordings.
    • Endpoint Credential Manager API: Allow Access.
      • If ECM groups are enabled on the site, select which ECM Group to use. ECMs that are not associated with a group come under Default.
The ECM Groups feature is only present if enabled when your site is built. If it is not present, please contact your site administrator.
  1. Click Save at the top of the page to create the account.