You must purchase this integration separately from both your Remote Support software and your JIRA Service Desk solution. For more information, contact BeyondTrust sales.

To complete this integration, please verify that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.

Applicable Versions

  • BeyondTrust Remote Support: 15.x and later
  • JIRA Service Desk Server: 3.2 and later

Network Considerations

The following network communication channels must be open for the integration to work properly:

Outbound From Inbound To TCP Port # Purpose
BeyondTrust Middleware Engine Server JIRA Service Desk Server 443 JIRA Service Desk REST API calls.
BeyondTrust Middleware Engine Server Secure Remote Access Appliance 443 API calls from the BeyondTrust Middleware Engine server.
Secure Remote Access Appliance BeyondTrust Middleware Engine Server

8180 (default)

443 (optional)

The BeyondTrust Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, this port does not have to be open.

Prerequisite Installation and Configuration

The JIRA Service Desk integration is a BeyondTrust Middleware Engine plugin.

For more information on installing and working with the BeyondTrust Middleware Engine, please see the
BeyondTrust Remote Support Middleware Engine Installation and Configuration document