You must purchase this integration separately from both your BeyondTrust software and your JIRA Service Desk solution. For more information, contact BeyondTrust sales.
To complete this integration, please verify that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.
- BeyondTrust Remote Support: 15.x and later
- JIRA Service Desk Server: 3.2 and later
The following network communication channels must be open for the integration to work properly:
|Outbound From||Inbound To||TCP Port #||Purpose|
|BeyondTrust Middleware Engine Server||JIRA Service Desk Server||443||JIRA Service Desk REST API calls.|
|BeyondTrust Middleware Engine Server||BeyondTrust Appliance||443||API calls from the BeyondTrust Middleware Engine server.|
|BeyondTrust Appliance||BeyondTrust Middleware Engine Server||
|The BeyondTrust Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, this port does not have to be open.|
Prerequisite Installation and Configuration
The JIRA Service Desk integration is a BeyondTrust Middleware Engine plugin. To install the BeyondTrust Middleware Engine, follow the instructions in the BeyondTrust Middleware Engine Configuration document.