Prerequisites for the BeyondTrust Remote Support Integration with Ivanti Service Manager


You must purchase this integration separately for both your Remote Support software and your Ivanti Service Manager solution. For more information, contact BeyondTrust sales.

To complete this integration, please ensure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.

Applicable Versions

  • BeyondTrust Remote Support: 18.1 and newer
  • Ivanti Service Manager (formerly HEAT Software): 2015.2 and newer (includes cloud and on-premises releases)

Network Considerations

The following network communication channels must be open for the integration to work properly.

Outbound From Inbound To TCP Port # Purpose
BeyondTrust Middleware Engine Server Ivanti Service Manager 443 API calls from the BeyondTrust Middleware Engine server.
BeyondTrust Middleware Engine Server BeyondTrust Appliance B Series 443 API calls from the BeyondTrust Middleware Engine server.
BeyondTrust Appliance B Series BeyondTrust Middleware Engine Server

8180 (default)

443 (optional)

The BeyondTrust Middleware Engine server receives outbound events from the B Series Appliance. However, if polling is used instead of outbound events, then this port does not have to be open.

Prerequisite Installation and Configuration

The Ivanti Service Manager integration is a BeyondTrust Middleware Engine plugin.

For more information on installing and working with the BeyondTrust Middleware Engine, please see the BeyondTrust Remote Support Middleware Engine Installation and Configuration document .