You must purchase this integration separately from both your Remote Support software and your HEAT Software solution. For more information, contact BeyondTrust sales.
Several configuration changes are necessary on the Secure Remote Access Appliance to integrate with HEAT Software. You must make these changes on each appliance for which you intend to create a plugin configuration, described in Configure the HEAT Plugin for Integration with BeyondTrust Remote Support.
All of the steps in this section take place in the BeyondTrust /login administrative interface. Access your Remote Support interface by going to the hostname of your Secure Remote Access Appliance followed by /login (e.g., https://support.example.com/login).
This integration requires the BeyondTrust XML API to be enabled. This feature is used by the BeyondTrust Middleware Engine to communicate with the BeyondTrust APIs.
Go to /login > Management > API Configuration and verify that Enable XML API is checked.
The API user account is used from within the integration to make BeyondTrust Command API calls to BeyondTrust.
http://<middleware-host>:<port>/ERSPost. The default port is
<middleware-host>is the hostname where the BeyondTrust Middleware Engine is installed. The default port is
<appliance-id>is an arbitrary name, but note the value used, as it is entered later in the plugin configuration. This name accepts only alphanumeric values, periods, and underscores.
Under Configuration > Custom Fields, add two new custom fields. Enter the following values:
|Display Name||Code Name||Show in Rep Console|
BeyondTrust custom links can be configured to allow representatives to quickly access the HEAT item that is associated with the session.
BeyondTrust 15.1 and later
support.example.comis your BeyondTrust site hostname.
The page referenced in the custom link URL does not yet exist but is created at the end of the section Configure the HEAT Plugin for Integration with BeyondTrust Remote Support.