Prerequisites for the BeyondTrust Remote Support Integration with CA Service Desk
You must purchase this integration separately for both your Remote Support software and your CA Service Desk solution. For more information, contact BeyondTrust's Sales team.
To complete this integration, please ensure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.
- BeyondTrust Remote Support: 19.2 and later
- CA Service Desk: 17.x (plus any associated cumulative patches and test fixes)
The following network communication channels must be open for the integration to work properly:
|Outbound From||Inbound To||TCP Port #||Purpose|
|BeyondTrust Middleware Engine Server||CA Service Desk||443||API calls from the BeyondTrust Middleware Engine server.|
|BeyondTrust Middleware Engine Server||BeyondTrust Appliance B Series||443||API calls from the BeyondTrust Middleware Engine server.|
|BeyondTrust Appliance B Series||BeyondTrust Middleware Engine Server||
|The BeyondTrust Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, then this port does not have to be open.|
Prerequisite Installation and Configuration
The CA Service Desk integration is a BeyondTrust Middleware Engine plugin.
For more information on installing and working with the BeyondTrust Middleware Engine, please see the BeyondTrust Remote Support Middleware Engine Installation and Configuration document .