Prerequisites for the BeyondTrust Remote Support Integration with Autotask
You must purchase this integration separately from both your BeyondTrust software and your Autotask solution. For more information, contact BeyondTrust sales.
To complete this integration, please ensure that you have the necessary software installed and configured as indicated in this guide, accounting for any network considerations.
- BeyondTrust Remote Support: 14.x and newer
- Autotask: Current release
The following network communication channels must be open for the integration to work properly:
|Outbound From||Inbound To||TCP Port #||Purpose|
|BeyondTrust Middleware Engine Server||Autotask||443||API calls from the BeyondTrust Middleware Engine server.|
|BeyondTrust Middleware Engine Server||Secure Remote Access Appliance||443||API calls from the BeyondTrust Middleware Engine server.|
|Secure Remote Access Appliance||BeyondTrust Middleware Engine Server||
|The BeyondTrust Middleware Engine server receives outbound events from the appliance. However, if polling is used instead of outbound events, then this port does not have to be open.|
Prerequisite Installation and Configuration
The Autotask integration is a BeyondTrust Middleware Engine plugin. To install the BeyondTrust Middleware Engine, follow the instructions in the BeyondTrust Middleware Engine Configuration document.