Launch the Web Rep Console

 

The web rep console enables you to use a web-based representative console to securely support customers and access remote systems by connecting to them remotely through the Secure Remote Access Appliance. To begin utilizing the web rep console to support customers, follow the steps outlined below.

By default, the web rep console button is not available. You must navigate to Management > Security and check Allow Mobile BeyondTrust Representative Console and Web Rep Console to Connect to activate the console.

Launch the Web Rep Console using /console

  1. In the address bar of your browser, enter your BeyondTrust site hostname followed by /console (e.g., support.example.com/console).
  2. Enter the username and password associated with your BeyondTrust user account.
  3. Click Login to start your web-based representative console session.

 

Launch the Web Rep Console using /login

Screenshot of the /login section where you can launch the web rep console.

  1. In the address bar of your browser, enter your BeyondTrust site hostname followed by /login (e.g., support.example.com/login).
  2. Enter the username and password associated with your BeyondTrust user account.
  3. Click Login.
  4. Once you have logged into the /login administrative interface, click on the My Account tab.
  5. Click on the Launch Web Rep Console button located in the BeyondTrust Representative Console section.
  6. The web rep console opens in a new tab, and you can begin supporting remote systems.

Representatives using a Chrome OS device to support customers must use the web rep console.


Launch the Remote Support Web Rep Console: Related Topics