Web Rep Console Guide

With the BeyondTrust web rep console, support representatives can support customers and remote systems, even when those reps do not have the ability to install software within their own desktop environments. Instead, they can support customers and remote systems through the web-based representative console.

In this guide, we discuss how the browser-based web rep console supports customers and performs other necessary functions while ensuring that the highest level of security is maintained.

Use this guide only after an administrator has performed the initial setup and configuration of the BeyondTrust Appliance as detailed in the BeyondTrust Appliance Hardware Installation Guide. Should you need any assistance, please contact BeyondTrust Technical Support at help.bomgar.com.