Manage Multiple Support Sessions in the Web Rep Console

Return to an Active Session

If you have multiple support sessions in progress, you have the ability to return to any other session at any time. To return to a system you are already accessing in another session, click on the desired support session at the top of the screen.

Active Session Menu

 

When a new session enters one of your queues, a popup alert appears in the lower- left corner of your screen. You can click View to see the session details in queue.

When supporting a mobile client, the web representative console provides View Only support.