Change Preferences in the iOS Rep Console

To change your preferences, tap the gear icon in the upper-left corner of the screen. It may be necessary to scroll down to see all the preferences.

Toggle preferences to enable or disable. Availability of some preferences depends on your device and your permissions. Preferences are organized by category.

Site Preferences

Auto Assign allows you to enable or disable auto assignment. You must have the user permission to opt out of session assignments for this option to be available. Auto assignment is used with Equilibrium to route a session to the representative best qualified to handle the issue.

You can choose if your display name should appear in the list of logged in representatives on the public site.You also can log out of the representative console.

App Preferences

The Audible Alerts preference allows you to play audible alerts for certain events that occur within the representative console.

Mouse Pointer Preferences

If Absolute Mouse Pointer Position is turned off, you must place your finger on the mouse pointer and drag to move the mouse. Tap and hold to locate the mouse pointer when absolute positioning is turned off. If it is turned on, you can place the mouse pointer wherever your finger touches the screen. When absolute positioning is turned on, tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click. Traditional click methods still apply.