Change Settings and Preferences in the iOS Rep Console

Representative Console Settings - iPhone Representative Console Settings - iPhone

To change your settings, tap the Menu button in the upper right hand corner of the screen.

Auto Assign allows you to enable or disable auto assignment. You must have the user permission to opt out of session assignments for this option to be available. Auto assignment is used with Equilibrium to route a session to the representative best qualified to handle the issue. For more information about Equilibrium and session assignment, see View Queued Support Sessions in the iOS Rep Console.

You can choose if your display name should appear in the list of logged in representatives on the public site.You also can log out of the representative console.

 

Representative Console Preferences - iPhone

To manage your preferences, tap Preferences from the menu.

 

Preferences screen for iPhone and more options.

The Play Sound Effects setting allows you to play audible alerts for certain events that occur within the representative console.

Auto Assign allows you to enable or disable auto assignment. You must have the user permission to opt out of session assignments for this option to be available. Auto assignment is used with Equilibrium to route a session to the representative best qualified to handle the issue.

 

For more information about Equilibrium and session assignment, please see Equilibrium for Automatic Session Routing.

If Audible Alerts is on, your device will play audible alerts for certain events that occur within the representative console.

If Absolute Mouse Pointer Position is turned off, you must place your finger on the mouse pointer and drag to move the mouse. Tap and hold to locate the mouse pointer when absolute positioning is turned off. If it is turned on, you can place the mouse pointer wherever your finger touches the screen. When absolute positioning is turned on, tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click. Traditional click methods still apply.