Generate a Session Key to Start a Support Session in the iOS Rep Console

Representative Console Settings - iPhone Generate Session Key - iPhone

One method to start a support session is for your customer to submit a one-time, randomly generated session key on your public site. Depending upon your account permissions, you can generate session keys for this purpose.

On your iPhone, tap the Menu button at the top of the screen and then the Generate Session Key button. This will open a menu from which you can edit the session key details.


Set Session Key Expiration

Set how long you want this session key to remain valid. The expiration time applies only to the length of time the key can be used to start a session and does not affect the length of the session itself.


Set Session Key Public Site

You can also select the public portal through which you want your customer to enter the session.


Email Support Session Key

Direct your customer to go to either to the unique URL or to enter the session key on your public site. You can copy the URL to your clipboard to send it to your customer in a text message.

You can also send your customer an email invitation that contains the unique URL. Depending on settings selected by your administrator, you may have the option to send the invitation from your own email address or from a system-generated email address.

After running the customer client, the customer appears in your personal queue.