Screen Share with the Remote Computer from the iOS Rep Console

Screen Sharing - iPhone

From the Screen Sharing page, tap the play button to request view and control of the remote system. Once the customer has granted permission, the remote desktop appears in your display. You have full mouse and keyboard control of the remote system, enabling you to work on the remote computer as if you were physically present.

  • Tap once to left-click.
  • Double-tap to double-click.
  • Place your finger on the cursor and drag to navigate the mouse.
    If absolute mouse pointer position is turned on in your settings, place the mouse pointer wherever your finger touches the screen.
  • Double-tap an item and then drag to drag and drop.
  • Pinch to view the remote screen at a scaled size or at its full resolution. Zoom occurs where the fingers are placed, regardless of the current pointer location.
  • Tap with two fingers to right-click.
  • Scroll the mouse wheel by dragging with three fingers.
  • Tap with three fingers to toggle the keyboard.
  • Tap and hold to locate the cursor.
    If absolute mouse pointer position is turned on in your settings, tap and hold to open a fly-out menu from which you can choose to left-click, right-click, or double-click.


Screen Sharing Actions - iPhone Help Screen - iPhone

On an iPhone, to access more screen sharing tools, tap the Menu button in the upper right corner of the screen. Tap View Gesture Help for a quick reference of screen sharing gestures.


Screen Sharing Actions

Start Screen Sharing

Stop Screen Sharing

Request or stop screen sharing.



Select an alternate remote monitor to display. The primary monitor is designated by a P.


Performance and Quality

Select the color optimization mode to view the remote screen. If you are going to be primarily sharing video, select Video Optimized; otherwise select between Black and White (uses less bandwidth), Few Colors, More Colors, or Full Color (uses more bandwidth). Both Video Optimized and Full Color modes allow you to view the actual desktop wallpaper.



Reboot the remote computer without losing your connection to the support session.


Special Actions

Perform a special action on the remote system. Based on remote operating system and configuration, available tasks will vary. When operating in elevated mode, some actions can be run in System context. Alternatively, provide an administrative user's credentials to perform a special action in that user context. Canned scripts available to the user appear in a fly-out menu.


Privacy Screen

If your permissions allow, you can disable the remote user's screen view and mouse and keyboard input. The customer's view of the privacy screen clearly explains that the representative has disabled the customer's view. The customer can regain control at any time by pressing Ctrl+Alt+Del.

Restricted customer interaction is available only when supporting macOS or Windows computers. In Windows Vista and above, the customer client must be elevated. On Windows 8, privacy screen is not available, and the representative can only disable the mouse and keyboard.



Access the keyboard in order to type on the remote screen.