Install the Representative Console on iOS

 

 

iOS App

The BeyondTrust representative console for iOS is available for free download from the Apple App Store. From your iOS device, search the App Store for "BeyondTrust Representative Console" and then install the app.

If your company uses an Enterprise App Store to distribute apps, contact BeyondTrust Technical Support to make the BeyondTrust representative console app available through your Enterprise App Store.

To run the BeyondTrust representative console on your device, your iOS device must be running iOS 8.0+.

Only the BeyondTrust representative console can be used with a Remote Support site. The BeyondTrust representative console cannot be used to connect to a Privileged Remote Access site, nor can the BeyondTrust access console be used to connect to a BeyondTrust Remote Support site.

 

Your Secure Remote Access Appliance must be equipped with a valid SSL certificate signed by a certificate authority. BeyondTrust does not support using self-signed certificates for the iOS representative console. Once you have applied a CA-signed SSL certificate to your Secure Remote Access Appliance, contact BeyondTrust Technical Support. Your support representative will create a new software build that integrates your SSL certificate. With this updated build installed on your appliance, you can run the BeyondTrust representative console on your device to provide remote support from virtually anywhere.