Add a Bomgar Button to the Remote Computer from the iOS Rep Console

Add BeyondTrust Button

Session Actions - iPhone  Add BeyondTrust Button - iPhone

While in a session, you can deploy a Bomgar Button to the remote computer, providing a quick method for your customer to request support.

To begin, tap the Deploy Bomgar Button icon. On an iPhone, access this button by tapping the Actions button first.

Add BeyondTrust Button



To edit the description, tap the Description entry and modify the text.


Select BeyondTrust Button Profile

Tap the Profile entry to open a list of Bomgar Button profiles from which you can select.


Select BeyondTrust Button Queue

Next, tap Queue to select the queue to which this Bomgar Button should link. Once the Bomgar Button is deployed, your customer can use it to directly enter the queue specified here.


Set BeyondTrust Button Expiration

To set how long this Bomgar Button should last, tap Expiration. The customer can use this button to start sessions only as long as specified. This time does NOT affect how long the installer remains active or how long a session can last.


Add BeyondTrust Button

After you have set the details for this Bomgar Button, tap Add. This creates a Bomgar Button on the remote user's system. Your customer can now use the Bomgar Button to quickly request support.


Remove BeyondTrust Button

You also may delete the Bomgar Button from the remote system. Tap the Remove Bomgar Button icon. When prompted to confirm that you want to uninstall the Bomgar Button, tap Yes.