Representative Console User Interface

Screen capture of entire rep console with each area labelled.

Sessions: Manage multiple remote sessions at the same time.

Session tabs can be moved and reordered to help you organize and prioritize your workload. Simply click and drag a session tab to a new position. Session tabs can also be detached from the main representative console window.

Quick Start Buttons: Easily access frequently needed tools. Quick start buttons can be turned on or off from File > Settings.

  • Start: Open a dialog for a quick-reference guide to starting a session.
  • Session Key: Begin sessions with randomly generated, one-time use session keys.
  • Support Buttons: View details and usage statistics of deployed Support Buttons.
  • Present: Share your screen with one or more remote attendees. Start a presentation immediately or schedule a presentation for a later time.
  • Jump To: Jump to a computer on a remote network via Jumpoint or on your local network. BeyondTrust’s Jump Technology enables privileged representatives to connect to an unattended remote computer to start a session without end-user assistance.
  • RDP: Start a Remote Desktop Protocol session with a remote Windows system.
  • VNC: Start a VNC session with a remote Windows system.
  • Shell Jump: Quickly connect to SSH-enabled and Telnet-enabled network devices through a deployed Jumpoint.
  • Intel® vPro: Using Intel®Active Management Technology, support fully provisioned Intel®vPro Windows systems below the OS level.

Queues: Queues list customers who are waiting for support or who are in a session. Details about the remote system being supported appear in this section.

Dashboard: Privileged users can view and monitor ongoing sessions and teammates of a lower role, providing administrative oversight to help manage staff. Status indicators show whether representatives are available, are idle, are busy, or have auto-assign turned off. A bar at the bottom of the dashboard shows the percentage of representatives in each state.

Access Requests: If a representative is a sponsor in one or more Access Sponsor groups, they see an Access Requests tab in the representative console. When a representative makes a request, all sponsors in the selected access sponsor group see a new request in the Access Requests tab of the representative console.

Jump Item Interface: Installed Jump Clients and Jump shortcuts appear here, grouped according to who can access them.

Representative Chat: Chat with other logged in users. You also can share your screen with a team member without requiring a session.