Representative Console User Interface
Sessions: Manage multiple remote sessions at the same time.
Session tabs can be moved and reordered to help you organize and prioritize your workload. Simply click and drag a session tab to a new position. Session tabs can also be detached from the main representative console window.
Quick Start Buttons: Easily access frequently needed tools. Quick start buttons can be turned on or off from File > Settings.
- Start: Open a dialog for a quick-reference guide to starting a session.
- Session Key: Begin sessions with randomly generated, one-time use session keys.
- Support Buttons: View details and usage statistics of deployed Support Buttons.
- Present: Share your screen with one or more remote attendees. Start a presentation immediately or schedule a presentation for a later time.
- Jump To: Jump to a computer on a remote network via Jumpoint or on your local network. BeyondTrust’s Jump Technology enables privileged representatives to connect to an unattended remote computer to start a session without end-user assistance.
- RDP: Start a Remote Desktop Protocol session with a remote Windows system.
- VNC: Start a VNC session with a remote Windows system.
- Shell Jump: Quickly connect to SSH-enabled and Telnet-enabled network devices through a deployed Jumpoint.
- Intel® vPro: Using Intel®Active Management Technology, support fully provisioned Intel®vPro Windows systems below the OS level.
Queues: Queues list customers who are waiting for support or who are in a session. Details about the remote system being supported appear in this section.
Dashboard: Privileged users can view and monitor ongoing sessions and teammates of a lower role, providing administrative oversight to help manage staff. Status indicators show whether representatives are available, are idle, are busy, or have auto-assign turned off. A bar at the bottom of the dashboard shows the percentage of representatives in each state.
Access Requests: If a representative is a sponsor in one or more Access Sponsor groups, they see an Access Requests tab in the representative console. When a representative makes a request, all sponsors in the selected access sponsor group see a new request in the Access Requests tab of the representative console.
Jump Item Interface: Installed Jump Clients and Jump shortcuts appear here, grouped according to who can access them.
Representative Chat: Chat with other logged in users. You also can share your screen with a team member without requiring a session.