Use Jump Clients to Access Unattended Computers from the iOS Rep Console
If you need to access Jump Items when no user is available, make sure the session permissions are set either to disable prompting or to default to Allow for unattended sessions.
To access an individual computer without end-user assistance, install a Jump Client on that system either from within a session or from the Jump Clients page of the administrative interface. Your account settings determine what Jump Item permissions you have, including which Jump Groups you can access and which types of Jump Items you are allowed to use.
Jump Shortcuts are grouped according to who can access them - only the user who created them or members of a particular Jump Group.