Transfer a Session to Another Representative or Team from the Android Rep Console

Transfer Session

To transfer a session to another representative or team, touch Transfer Session from the menu.


Transfer Session Queues

Browse the list of available teams . Select the queue to which you wish to move the session. Then tap Transfer.

You may also transfer a session to another representative's personal queue. Touch the Representative button at the bottom of the menu. Locate the representative and select their name. Then touch the Transfer Session button.