Log into the Representative Console for Android

Android - Login Screen

From the login screen, enter your BeyondTrust site hostname, such as support.example.com. Then enter the username and password associated with your BeyondTrust user account. You can choose to have the BeyondTrust representative console remember your login credentials. Then touch Login.

If you are using a local account and two-factor authentication has been enabled for it, enter the email code you have received. If you enter the email code incorrectly three consecutive times, you must re-enter your credentials and get a new email code.

Your administrator may require you to be on an unrestricted network to log into the console. This network restriction may apply only the first time you log in or every time.

Log into the Android Representative Console Using SAML for Mobile

SAML for mobile provides an easy and secure method for authenticating to the Android representative console.

For more information about SAML single sign-on, please see Security Assertion Markup Language.

Follow the steps below to log into the mobile representative console using SAML.

Before attempting to log into the Android representative console using SAML, verify that a SAML provider has been configured for your /login administrative environment by going to Users & Security > Security Providers. To learn more about integrating SAML single sign-on into your BeyondTrust Remote Support environment, please see Create and Configure the SAML Security Provider.

  1. Tap the representative console app on your Android device.
  2.  

  3. From the login screen, tap Username and Password.
  4.  

    Authentication Options

  5. Select SAML.
  6. Tap Submit.
  7.  

    Okta Login

  8. When directed to your SAML provider's page, enter your credentials.
  9. Tap Log In to access the representative console.