Add a Bomgar Button to the Remote Computer from the Android Representative Console

While in a session, you can deploy a Bomgar Button to the remote computer, providing a quick method for your customer to request support.

Android Action Menu

To begin, tap the menu. Tap Deploy Bomgar Button.

 

 

Deploy BeyondTrust Button

This opens a menu from which you can edit the Bomgar Button's details.

 

To edit the name, tap the Name entry and modify the text.

BeyondTrust Button Expiration Date

To set how long this Bomgar Button should last, touch the Expiration date. The customer can use this button to start sessions only as long as specified. This time does NOT affect how long the installer remains active or how long a session can last.

 

BeyondTrust Button Profile

Touch the Profile entry to open a list of Bomgar Button profiles from which you can select.

 

BeyondTrust Button Queue

Next, touch the Queue entry to select the queue to which this Bomgar Button should link. Once the Bomgar Button is deployed, your customer can use it to directly enter the queue specified here.

 

BeyondTrust Button Deployed Message

After you have set the details for this Bomgar Button, touch OK. This creates a Bomgar Button on the remote user's system. Your customer can now use the Bomgar Button to quickly request support.

 

You also may delete the Bomgar Button from the remote system. Touch the Remove Bomgar Button icon. When prompted to confirm that you want to uninstall the Bomgar Button, touch Yes.