Advanced Support: Contact BeyondTrust Technical Support

The tab header in /appliance displaying advanced support options.

The Advanced Support section gives you contact information for your BeyondTrust Technical Support team and also allows an appliance-initiated support tunnel back to BeyondTrust Technical Support, enabling quick resolution of complex issues.

Advanced Support

If the A Support Session with BeyondTrust Corporation in progress section is visible, BeyondTrust Technical Support has an active session taking place with your BeyondTrust Appliance B Series. The Duration column indicates how long BeyondTrust Technical Support has been in session with your B Series Appliance. To stop the session, click Terminate, and the tunnel between your B Series Appliance and BeyondTrust Technical Support closes.

The Advanced Support section called "A Support Session with BeyondTrust Corporation is in progress" displaying the start time of a session.