Advanced Support: Contact BeyondTrust Technical Support

The tab header in /appliance displaying advanced support options.

The Advanced Support section gives you contact information for your BeyondTrust Technical Support team and also allows an appliance-initiated support tunnel back to BeyondTrust Technical Support, enabling quick resolution of complex issues.

Advanced Support

If the A Support Session with BeyondTrust Corporation in progress section is visible, BeyondTrust Technical Support has an active session taking place with your Secure Remote Access Appliance. The Duration column indicates how long BeyondTrust Technical Support has been in session with your appliance. To stop the session, click Terminate, and the tunnel between your appliance and BeyondTrust Technical Support closes.

The Advanced Support section called "A Support Session with BeyondTrust Corporation is in progress" displaying the start time of a session.