Ports and Firewalls

BeyondTrust solutions are designed to work transparently through firewalls, enabling a connection with any computer with internet connectivity, anywhere in the world. However, with certain highly secured networks, some configuration may be necessary.

Remote Desktop Connection

  • Ports 80 and 443 must be open for outbound TCP traffic on the remote system’s and local user’s firewalls. More ports may be available depending on your build. The diagram shows a typical network setup; more details can be found in the BeyondTrust Appliance B Series Installation Overview .

    BeyondTrust Cloud requires use of port 443 only.

  • Internet security software such as software firewalls must not block BeyondTrust executable files from downloading. Some examples of software firewalls include McAfee Security, Norton Security, and Zone Alarm. If you do have a software firewall, you may experience some connection issues. To avoid such issues, configure your firewall settings to allow the following executables, wherein {uid} is a unique identifier consisting of letter and numbers:
    • bomgar-scc-{uid}.exe
    • bomgar-scc.exe
    • bomgar-pac-{uid}.exe
    • bomgar-pac.exe
    For assistance with your firewall configuration, please contact the manufacturer of your firewall software.

  • Example firewall rules based on B Series Appliance location can be found at www.beyondtrust.com/docs/remote-support/getting-started/deployment/dmz/firewall-rules.htm.

If you should still have difficulty making a connection, contact BeyondTrust Technical Support at www.beyondtrust.com/support