Send Information to BeyondTrust Technical Support

While building your software package, BeyondTrust Technical Support encodes your appliance's DNS hostname and SSL root certificate into the software. Before BeyondTrust Technical Support can build your software, you must send them the items listed below.

  1. DNS hostname (fully qualified domain name) of the appliance (e.g.,
  2. SSL root certificate or self-signed SSL certificate. This is obtained from the /appliance > Security > Certificates page. Export the certificate portion with matching Issued To and Issued By fields.
  3. Screenshot of the /appliance > Status > Basics page.