Check for Updates to Install BeyondTrust SRA Software

BeyondTrust Appliance B Series updates are installed from the /appliance web interface on the Updates page. Each update must be built by BeyondTrust and is keyed to the serial number of the B Series Appliance for which it was built. For this reason, the B Series Appliance must be registered in order to check for updates.

 

Ensure you have sent BeyondTrust Technical Support the following items to receive your Base Software and/or software licensing updates:

1. DNS hostname (fully qualified domain name) of the B Series Appliance
2. SSL root certificate or self-signed SSL certificate
3. Screenshot of the /appliance > Status > Basics page

Once BeyondTrust has built an update for your B Series Appliance, you will receive a notification email. Follow the steps below to install and update your appliance.

1. Go to /appliance > Updates. Retrieve the update using either Updates :: Check > Check for Updates or Updates :: Manual Installation > Appliance Download Key.

   The Check for Updates option can be used only if the B Series Appliance has outbound access over TCP port 443 to btupdate.com. Manual installation does not require this connection.

2. Once the check is complete, all available updates matching the serial number of your B Series Appliance will be listed in the /appliance web interface. There are two types of updates:
   • Updates for /login licensing (always shown in the format of BeyondTrust-x.x.x)
   • Updates for /appliance Base Software (always shown in the format of Base Software x.x.x)

   

   If no update packages or patches are available for your B Series Appliance, a message stating No updates available is displayed. If an update is available but an error occurred when distributing the update to your B Series Appliance, an additional message is displayed, such as, An error occurred building your update. Please visit www.beyondtrust.com/support for more information.

   The B Series Appliance Base Software includes features and patches for the /appliance interface, and in some cases includes the required code for new licensing updates. In cases where a Base Software update is required prior to a licensing update, the BeyondTrust update interface will list the correct order in which to install each update. If you are still unsure, take a screenshot of your available updates and send the screenshot to BeyondTrust Technical Support for assistance.

3. Once installation is complete, the B Series Appliance is ready to be used. Access the /login interface at your B Series Appliance's URL followed by /login (e.g., appliance.example.com/login).
4. If this is your first time logging in, use the following credentials:
   • Default Username: admin
   • Default Password: password

   You are then prompted to change your password.

5. After logging in, you can validate your software licensing configuration on the Status > Information page, add user accounts on Users & Security > Users, and download client software from My Account. Because BeyondTrust Secure Remote Access is licensed by number of endpoints allowed, you can set up as many accounts as you need, each with unique usernames and passwords.

For security purposes, the administrative username and password used for the /appliance interface are distinct from those used for the /login interface and must be managed separately. Usernames and passwords for /login are valid for both the /login interface (where users and configuration are managed) and for consoles (where sessions are run). The options available in both of these locations are dependent upon the permissions assigned by the /login administrator to each user's account.

For help getting started with the BeyondTrust client software, see the documentation located at www.beyondtrust.com/docs. B Series Appliance Guides and Secure Remote Access Administrator Guides explain the various administrative options of your /appliance and /login web interfaces, and Access User Guides show you how to use the BeyondTrust client software.