Support Chrome OS with BeyondTrust Remote Support
Chromebooks and Chromeboxes are computers which run the Linux-based Chrome operating system. These devices are designed to stay connected to the internet and to use cloud technology with most of their applications and data. Due to their ease of use, straight-forward functionality, and convenience, many companies and universities are beginning to issue Chromebooks and Chromeboxes to their employees and students. This makes having the ability to support these devices incredibly important.
Through click-to-chat technology, BeyondTrust Remote Support enables customers to start web-based, click-to-chat support sessions with representatives from their Chrome OS device1Chrome OS device refers to any device running the Chrome operating systems, such as a Chromebook or Chromebox.. Representatives can help resolve issues by chatting with customers and viewing the customer screens, streamlining support for Chrome OS device users.
- Chrome devices must be running Chrome OS 58 and above.
- Click-to-chat must be enabled for your support portal. To learn more about click-to-chat, please see Chat Support and Public Portals .
- The BeyondTrust Remote Support Chrome extension must be installed and enabled in the browser of the Chrome device.
For more information on how to install and enable the BeyondTrust Remote Support Chrome extension, please go to the knowledge base at https://beyondtrustcorp.service-now.com/csm and search for "KB0010326".
BeyondTrust Chrome OS support is specifically for Chrome OS devices managed by G Suite.