Application Sharing: Limit What the Representative Can See

Choose Application to share with Representative

When you request limited screen sharing, an application selection window pops up in front of the customer client chat window.


Modify Sharing option in Customer Client

After screen sharing is granted, the application selection window can be accessed by clicking the Modify Sharing link.


The Customer Client showing the ability to share an application from a Mac.

Depending on your site settings, your customer may always be able to select applications from the fly-out menu, even if limited screen sharing was not specifically requested. Application sharing is available when supporting Windows or Mac computers. You may have pre-defined application sharing restrictions applied to the support session by your support team administrator.