Co-Browse the Web with the iOS Device User
Using the web browser built into the BeyondTrust customer client app, the customer and representative can view a web site simultaneously. The customer must select the tab, as it is not possible for the representative to switch between tabs within the iOS BeyondTrust customer client app.
To navigate to a web address, either the customer can enter the URL in the location bar, or the representative can push a URL through the chat interface.
While the remote user is using the customer client web browser - browsing pages, zooming and panning, selecting page areas, entering information in form fields - the representative will have the same view.
The customer can tap the Action button located in the top right corner of the screen to open the web page in the iOS device's Safari browser or to copy the current web address to the clipboard.