Download the iOS Customer Client App to Receive Support
The BeyondTrust customer client for iPhone®, iPad®, and iPod touch® is available for free download from the Apple App Store. From the iOS device, the user should search the App Store for "BeyondTrust" and then install the customer client app.
The BeyondTrust customer client is supported on iPhone®, iPad®, and iPod touch® devices running Apple iOS 6.0 and higher. Starting with BeyondTrust 15.2.1, Apple iOS 8.0 or later is required.
Your Secure Remote Access Appliance must be equipped with a valid SSL certificate signed by a certificate authority. BeyondTrust does not support using self-signed certificates for iOS device support. Once you have applied a CA-signed SSL certificate to your Secure Remote Access Appliance, contact BeyondTrust Technical Support. Your support representative will create a new software build that integrates your SSL certificate. With this updated build installed on your appliance, iOS devices can run the BeyondTrust customer client to receive remote support.