Chat with the Apple iOS User During a Session

iOS Customer Client Chat Window

During a support session, the customer and representative can chat. The chat window records not only the messages and the time they were sent; it also serves as a running log of everything that happens throughout the session.

When the representative pushes a URL through the chat interface, the web site will load in the Web tab of the customer client, though the focus will remain in the Chat tab.

The customer must select the tab, as it is not possible for the representative to switch between tabs within the iOS BeyondTrust customer client app.

iOS Customer Client Chat Window Viewed from the Representative Console