Co-Browse the Web with an Android Device
Not Applicable to Samsung or Dell Venue.
To get to the Web view of the BeyondTrust customer client app, you must have screen sharing permissions. Then ask the customer to swipe the screen to the left while screen sharing in the Chat view.
Using the web browser built into the BeyondTrust customer client app, the customer and representative can view a web site simultaneously. The customer must select the tab, as it is not possible for the representative to switch between tabs within the iOS BeyondTrust customer client app.
To navigate to a web address, either the customer can enter the URL in the location bar, or the representative can push a URL through the chat interface.
While the remote user is using the customer client web browser - browsing pages, zooming and panning, selecting page areas, entering information in form fields - the representative will have the same view.