View Images on the Android Device

Not Applicable to Samsung or Dell Venue.

View Images in the Representative Console

To get to the Images view of the BeyondTrust customer client app, you must have screen sharing permissions. Then ask the customer to swipe the screen to the left while screen sharing in the Web view.

From the Images view, the customer can allow the representative to view images on the device. The representative cannot see the thumbnail view of available images but only the specific image selected by the customer. Sharing captured screenshots of the device can help customers and representatives better understand and resolve issues.

Images are shared from the device's SD cards, either internal or external.