Log into the Administrative Interface
Log into the user administrative interface by going to your appliance’s URL followed by /login. The user administrative interface enables administrators to create user accounts and configure software settings.
Although your appliance’s URL can be any registered DNS, it will most likely be a subdomain of your company’s primary domain (e.g. support.example.com/login).
Default Username: admin
Default Password: password
Because BeyondTrust Remote Support is licensed by concurrent users, you can set up as many accounts as you need, each with unique usernames and passwords.
When logging into the administrative interface for the first time, BeyondTrust Cloud administrators are required to click through and accept the BeyondTrust EULA.
For security purposes, the administrative username and password used for the /appliance interface are distinct from those used for the /login interface and must be managed separately.
If two-factor authentication is enabled for your account, enter the code from the authenticator app.
For more information on 2FA, please see How to Use Two Factor Authentication with BeyondTrust Remote Support.
Users who were authenticating using email codes will be automatically upgraded to two-factor authentication (2FA), although they may continue to use email codes until they register an app. Once they begin to use 2FA, the email code option is permanently disabled.
Use Integrated Browser Authentication
If Kerberos has been properly configured for single sign-on, you can click the link to use integrated browser authentication, allowing you to enter directly into the web interface without requiring you to enter your credentials.
For more information, please see Kerberos Server for Single Sign-On.
Forgot your password?
If password reset has been enabled from the /login > Management > Security page and the SMTP server has been set up for your site, this link is visible. To reset your password, click the link, enter and confirm your email address, and then click Send. If there is more than one user sharing the same email address, you are required to confirm your username. You will receive an email with a link that takes you back to the login page. On the login screen, enter and confirm your new password, and then click Change Password.
Administrators may restrict access to the login screen by enabling a prerequisite login agreement that must be confirmed before the login screen is displayed. The login agreement can be enabled and customized from the /login > Management > Site Configuration page.