Information: View BeyondTrust Remote Support Software Details
The main page of the BeyondTrust Remote Support /login interface gives an overview of your B Series Appliance statistics. When contacting BeyondTrust Technical Support for software updates or troubleshooting purposes, you may be asked to email a screenshot of this page.
An administrator can select the appropriate time zone from a dropdown, setting the correct date and time of the B Series Appliance for the selected region.
Total Jump Clients Allowed
Review the total number of active and passive Jump Clients which are allowed on your system. If you need more Jump Clients, contact BeyondTrust Technical Support.
Full Support Licenses
View the number of licenses available on your BeyondTrust Appliance B Series. If you need more licenses, contact BeyondTrust Sales.
Chat Support Licenses
View the number of chat licenses available on your BeyondTrust Appliance B Series. If you need more licenses, contact BeyondTrust Sales.
Lists installed one-time and recurring license packs, providing their counts, active status, start and end dates, and recurring status. Customers who have subscription based licenses may add on multiple individual license packs that either expire (burst) or reactivate (seasonal).
Active license packs are included in the count of full support licenses; however, they cannot be assigned to license pools.
Restart Remote Support Software
You can restart the BeyondTrust software remotely. Restart your software only if instructed to do so by BeyondTrust Technical Support.
This is the hostname to which BeyondTrust client software connects. If the hostname attempted by the client software needs to change, notify BeyondTrust Technical Support of the needed changes so that Support can build a software update.
View the number and type of BeyondTrust software clients that are connected to your BeyondTrust Appliance B Series.
View the number of BeyondTrust Endpoint Credential Managers (ECM) that are connected to your BeyondTrust Appliance B Series. Also, view information about the location and connection time for each ECM.
To ensure optimal up-time, administrators can install up to five ECMs on different Windows machines to communicate with the same site on the BeyondTrust Appliance B Series. A list of the ECMs connected to the B Series Appliance site can be found at /login > Status > Information > ECM Clients.
When multiple ECMs are connected to a BeyondTrust site, the B Series Appliance routes requests to the ECM that has been connected to the B Series Appliance the longest.