Canned Messages: Create Messages for Chat
For more information, please see Chat with the Customer During a Session.
Canned Messages :: Manage
Create canned messages to be used in chat sessions. Using canned messages can decrease response time and help to standardize communication between representatives and customers.
Filter your view by selecting a category or team from the dropdown at the top of the page.
Add New Canned Message, Edit, Delete
Create a new message, modify an existing message, or remove an existing message.
Canned Messages :: Add or Edit
Create a unique name to help identify this message.This name should help representatives locate the message they wish to send.
Create the text that will display in the customer chat. You can use BBCode to do some low level formatting, such as adding bold, colors, or hyperlinks. Clicking on Supported BBCode Formatting displays a list of codes and their resulting applications.
Messages should be relatively short so they can be viewed without much scrolling in the customer client windows. This applies to both the native client and click-to-chat modes.
Select the category under which this item should be listed.
Select which support teams should be able to use this item.
Canned Messages :: Categories
Add New Category, Edit, Delete
Create a new category, modify an existing category, or remove an existing category.
Canned Message :: Add or Edit Category
Create a unique name to help identify this category.This name should help representatives locate the message they wish to send.
Optionally, select a parent category to nest categories.
View names of and links to any child categories.
View links to any messages in this category.