Access Sponsors: Create Groups of Privileged Users
Access Sponsor Groups
Create access sponsor groups to enable a representative with restricted permissions to request a more highly privileged representative to perform certain actions on their behalf, such as elevating a customer client to administrative rights or entering credentials for a remote system.
Add New Access Sponsor Group, Edit, Delete
Create a new group, modify an existing group, or remove an existing group.
Add or Edit Access Sponsor Groups
Create a unique name to help identify this group. This name should help representatives determine the correct access sponsor group from which to request assistance.
Add a brief description to summarize the purpose of this group.
Add lower-privileged representatives as Requestors to this group, and add higher-privileged representatives as Sponsors.
For more information, please see Accept an Access Request to Offer Elevation Help.