Remote Support 24.1 Supported Platforms
Android
iOS – iPhone, iPad, iPod
Linux Desktop
Debian 11 and 12 |
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Fedora 38 - 39 |
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RHEL 8.8 and 8.9 |
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RHEL 9.2 and 9.3 |
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Ubuntu 20.04 LTS |
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Ubuntu 22.04 LTS |
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RHEL 8.9 and 9.3 no longer ship with an OpenGL dependency needed to run the Access Console. In order to install the
console on those versions, you must first install libglvnd-opengl.
Linux Server
Debian 11 and 12 |
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Fedora 38 - 39 |
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RHEL 8.8 and 8.9 |
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RHEL 9.2 and 9.3 |
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Ubuntu 20.04 LTS |
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Ubuntu 22.04 LTS |
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Amazon Linux 2 (AL2) |
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Amazon Linux 2023 (AL2023) |
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Raspberry Pi
Raspberry Pi OS Desktop (10-Buster) |
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Raspberry Pi OS Lite (10-Buster) |
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Raspberry Pi OS Desktop (11-Bullseye) |
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Raspberry Pi OS Lite (11-Bullseye) |
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Raspberry Pi OS Desktop (12-Bookworm) |
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Raspberry Pi OS Lite (12-Bookworm) |
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macOS
macOS 10.15 (Catalina) |
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macOS 11 (Big Sur) x86 or Apple silicon |
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macOS 12 (Monterey) x86 or Apple silicon |
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macOS 13 (Ventura) x86 or Apple silicon |
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macOS 14 (Sonoma) x86 or Apple silicon |
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All macOS clients are 64-bit as of Remote Support 18.1.
Windows Desktop
Windows 7 SP1 |
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Windows 10 (21H1 and lesser) |
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Windows 10 (21H2 and 22H2) |
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Windows 11
(21H2 lesser)
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Windows 11
(22H2 and 23H2)
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Windows Server
Windows Server Core |
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Windows Server 2016 |
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Windows Server 2019 |
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Windows Server 2022 |
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The above listed versions assume both 32 and 64-bit versions where applicable and reasonable.
Virtual Desktop Environments
Citrix XenDesktop 7 |
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VMWare Horizon 8 |
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Citrix XenApp 6.5 |
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Virtual desktop environment support assumes that Remote Support clients work in a supported OS environment, virtual or otherwise.
Browsers
Edge (Chromium) |
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Firefox |
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Safari 16.x and 17.x (Mac) |
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Safari (iOS) |
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Google Chrome |
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Chrome (iOS) |
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Chrome (Android) |
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Jumpoint
Windows Server 2016 |
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Windows Server 2019 |
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Windows Server 2022 |
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Windows 10 |
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Ubuntu 20.04 |
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Ubuntu 22.04 |
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RHEL 8 |
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Red Hat 9 |
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Amazon Linux 2 (AL2) |
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Amazon Linux 2023 (AL2023) |
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Debian 11 |
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Debian 12 |
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Remote Support supports only Microsoft's RDP server implementation built into Windows operating systems and Remote Desktop Session (formerly Terminal Services) Hosts.
Connection Agent
Windows Server 2016 |
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Windows Server 2019 |
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Windows Server 2022 |
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Windows 10 |
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Supported Platforms for Other Features
Some product features may have additional platform requirements, restrictions, or conditions. Refer to the documentation for that product feature for more information.