Remote Support 16.2.1fips Compliance Statement

July 11, 2019


  • This version of Remote Support has been certified for the physical BeyondTrust Appliance BR300 v4.
  • This release requires Base software Base 4.4.2fips.

Issues Resolved:

  • Resolved an issue with the Real-Time API sometimes having duplicate IDs.
  • Resolved an issue with saving an outbound event.
  • Resolved an issue with a taskbar entry being created for the watermark that is displayed when a representative is being monitored in the dashboard.


  • Requires Integration Client 1.6.3+.