Updates: Check for Update Availability and Install Software on Privileged Remote Access
The B Series Appliance periodically checks for critical updates and emails the admin contact person when updates are available.
Updates requiring a B Series Appliance reboot or the interruption of services are excluded from the automatic update process unless you check the box to include them.
If multiple software packages have been built for your B Series Appliance, each one is listed separately in the list of available updates. Your new software is automatically downloaded and installed when you click the appropriate Install This Update button.
If no update packages or patches are available for your B Series Appliance, a message stating "No updates available" is displayed. If an update is available but an error occurred when distributing the update to your B Series Appliance, an additional message is displayed, such as, "An error occurred building your update. Please visit www.beyondtrust.com/support for more information."
It is not mandatory to use this Check for Updates feature. If your organization's security policy does not allow for automatic update functionality, you can manually check for updates. Click the Appliance Download Key link to generate a unique B Series Appliance key, and then, from a non-restricted system, submit that key to BeyondTrust's update server at https://btupdate.com. Download any available updates to a removable storage device and then transfer those updates to a system from which you can manage your B Series Appliance.
After downloading a software package, browse to the file from the Manual Installation section, and then click the Update Software button to complete the installation.
Please be prepared to install software updates directly after download. Once an update has been downloaded, it no longer appears in your list of available updates. Should you need to re-download a software update, contact BeyondTrust Technical Support.
When the BeyondTrust End User License Agreement (EULA) screen appears, fill out the required contact information and click the Agree-Begin Download button to accept the EULA and continue the installation.
Note that if you chose to decline the EULA, an error message displays and you are not able to update your BeyondTrust software.
If you have any issues updating after accepting the EULA, please contact BeyondTrust Technical Support at www.beyondtrust.com/support.
During the installation process, the Updates page displays a progress bar to notify you of the overall update progress. Updates made here automatically update all sites and licenses on your B Series Appliance.
If you are installing a software update, logged-in users temporarily lose connection to any access sessions and the access console; therefore, schedule software updates for non-peak hours. However, if your update package contains only additional licenses, you can install the update without interrupting user connections.
Find current information about the latest BeyondTrust updates at www.beyondtrust.com/support/changelog.