Support Utilities: Debug Network Problems

Support :: Utilities

The Utilities section can be used for debugging network problems. If you are unable to establish a connection, these utilities may help to determine the reason:

  • Test your B Series Appliance’s DNS resolution by performing a lookup of a hostname, or a reverse lookup of an IP address.
  • Ping a hostname or IP address to test your B Series Appliance’s network connectivity.
  • Use the Traceroute to view the path that packets take on their journey from the B Series Appliance to any external system.
  • Use the TCP Connection Test to check connectivity of a specific port on a target IP address or hostname.
  • Use the SSL/TLS Connection Test to check connectivity to HTTPS or other TLS remote servers.

Screenshot of support utility tests and required fields.