Register and Update the PRA Virtual Appliance

The BeyondTrust update server will not recognize the new B Series Appliance, nor can you browse to the /login interface, until you have completed the tasks in this section.

  1. Obtain an SSL certificate that matches your DNS name. Upload the certificate to your B Series Appliance. For detailed instructions, see the SSL Certificate Guide.
  2. Take a screenshot of the /appliance > Status > Basics tab. Reply to the download email you received from BeyondTrust Technical Support, including in your email this screenshot as well as the public IP (if present) or SSL certificate of the B Series Appliance. If you send the SSL certificate, be sure it is in PKCS#7 (.p7b) format or DER (.cer) format. Do not send PKCS#12 (.p12 and .pfx).
  3. Wait up to 24 hours for BeyondTrust Technical Support to register the new B Series Appliance and build any necessary software packages. Then install these packages per the instructions sent from BeyondTrust Technical Support.
  4. Once you have installed the new software license package, your /login interface will be accessible. For more details, see