Initial Network Configuration During Secure Remote Access Appliance Setup


Before deploying the Secure Remote Access Appliance on your network, you must set up its network configuration. This is done by accessing the Secure Remote Access Appliance administrative interface from a web browser on your computer. The steps below will walk you through this process. Your process may vary depending upon your operating system.

DHCP Instructions

Photograph showing the video port on the back of the Secure Remote Access Appliance.

If the network location you have selected for your appliance has DHCP enabled, the appliance receives an IP address from the network and can be immediately accessed via that IP address at https://<ipaddress>/appliance. You can find this IP address via the console on the video port.

Use the default username and password to log in.

Default Username: admin

Default Password: password

Upon initial login, you are prompted to change your appliance administration password.


If using DHCP, you can skip the Local Area Connection Instructions section and go to the /appliance Configuration section.

Local Area Connection Instructions

Local Area Network Connection Properties

  1. After performing the external setup of your Secure Remote Access Appliance, go to the Local Area Connection on your computer and click Properties.
  2. Highlight Internet Protocol Version 4 (IPv4) and click the Properties button.


Internet Protocol Properties

  1. Enter as your IP address and as the subnet mask. Be sure the Gateway and DNS fields are blank.


Appliance Login Screen

  1. Launch a web browser and enter the address in the URL address field. If this fails, try alternately substituting ".2", ".3" and ".4" for the last decimal in the address above. Load each of these addresses separately until one responds. Enter the default username and password and click Login.

Default Username: admin

Default Password: password


Upon initial login, you are prompted to change your appliance administration password.


The Secure Remote Access Appliance uses two administrative web interfaces, /appliance and /login, to isolate hardware administration from user management. The /appliance interface is used to configure network settings and upgrade BeyondTrust software. The /login interface is not available until after BeyondTrust Technical Support builds the necessary software licensing package and this package is installed through /appliance. Once installed, /login is used to manage users and workflows, deploy client software, report on access activity, create and use integrations, etc. See the BeyondTrust Privileged Remote Access Admin Interface.

/appliance Configuration

Status > Basics
Appliance Statistics

  1. Once you are logged into the /appliance interface, you will see the Status > Basics page. This page includes information such as the serial number which BeyondTrust Technical Support requires to register the appliance with the BeyondTrust licensing servers. Take a screenshot of this page and send it to BeyondTrust Technical Support so that the Support team can register your appliance.


The NIC Configuration section in /appliance

  1. Next, go to Networking > IP Configuration. Under the NIC Configuration section, click Add New IP.


IP :: AddIP :: Add

  1. Enter the static IP address and subnet mask for your Secure Remote Access Appliance. Typically you should leave the default values for both fields. You can decide if this IP address will support session traffic, web traffic, or both. Then click Save Changes.


Global Network ConfigurationGlobal Network Configuration

  1. Under the Global Network Configuration section, set your default gateway. Enter your default Gateway and DNS server addresses. After entering the required information, click Save Changes.

Valid DNS settings are required for failover and automatic updates to function properly.


For more about network configuration, see The Secure Remote Access Appliance in the Network.