Use Infrastructure Access Mode

Advanced users, such as developers, can select Infrastructure Access Mode when logging in to the console. This provides a simpler console, available from the system tray or menu bar. This is convenient for protocol and database tunneling, and BYOT sessions, but other session types are also supported.

Infrastructure Access Mode is not available on Linux systems.

Log in to the Access Console with Username and Password

To start Infrastructure Access Mode, check Launch Infrastructure Access Mode on the console authentication screen. If you have previously enabled Infrastructure Access Mode, the option is checked by default.


IAC widget Jump Items list.

Once logged in, the Infrastructure Access Console (IAC) task bar widget displays, and an icon appears in the system tray (Windows) or menu bar (macOS). The IAC widget has two tabs, Jump Items and Active Sessions.

Jump Items:

  • Shows a list of existing jump items.
  • These items can be searched and sorted using the menu in the upper left.


IAC widget with details about a Jump Item.

  • Hover over any item for more information about the item.
  • Click any item to initiate a session. The widget shows the attempt in progress, with an option to cancel.
  • Click Show Full Console to view the access console. The full console is required to begin a chat session or accept a session invite, and for some session types. You can close the full access console when it is no longer required and continue using the console in Infrastructure Access Mode.

    IAC widget active sessions list.

    Active Sessions:

    • Shows any active sessions, and the session type.
    • Click the dropdown arrow for options such as Show Session or End Session.

    Click the gear icon in the upper right to view What's New, About, and Quit the Access Console.