ServiceNow User Request Integration

ServiceNow integration is supported on the Endpoint Privilege Management platform and the MMC snap-in platform.

For more information about the MMC platform integration with ServiceNow, see ServiceNow and Endpoint Privilege Management Integration.

EPM and ServiceNow Integration

You can configure a new message type in Endpoint Privilege Management that allows end users to raise a request for access to an application or installer directly in ServiceNow. This ticket can then be reviewed and approved (or denied) in ServiceNow.

On the next check-in from the endpoint to EPM, this exception is automatically applied and the end user is approved to perform their action. (Or if the Service Desk operator denied the request, the user is not allowed to continue the action).

Typically an endpoint checks in with EPM every 60 minutes, and receives any ticket decisions at this point. To update immediately to the endpoint, use the Force Policy Refresh feature.

This integration is supported on the EPM platform only. All configuration occurs in EPM.

For more information, see Force Update Policy for End Users and ServiceNow User Request Integration in the EPM Administration Guide.